1. Who we are
RentGH ("we", "us") operates a rental property listing platform that connects seekers, landlords, and agents in Ghana. This Privacy Policy explains what information we collect, why we collect it, who we share it with, and the choices you have.
By using RentGH you agree to this Policy. If you do not agree, please do not use the platform.
2. Information we collect
We collect the information needed to run the platform, verify listings, and connect seekers with landlords.
Information you give us
- Account details: full name, email, phone number, role (seeker / landlord / agent), region, and (optionally) a short bio and avatar.
- Verification documents: if you submit a verification request, we collect your Ghana Card number, a photo of your Ghana Card, and a supporting document (e.g. utility bill, tenancy agreement, or land title).
- Listing content: property details, photos, location data including approximate map coordinates and any what3words address you provide.
- Communications: the contents of inquiries, viewing requests, and any messages you send to landlords or agents through the platform.
- Payment references: when you pay for agent subscriptions or listing upgrades, we store the Paystack reference, amount, and status. We never see or store your card details — those are handled directly by Paystack.
Information collected automatically
- Device and usage data: IP address, browser, operating system, pages visited, and timestamps. Collected via Vercel Analytics and PostHog.
- Cookies and similar technologies: see our Cookie Policy.
Information from third parties
- Google Sign-In: if you sign in with Google, we receive your basic profile (name, email, profile photo) from Google.
3. How we use your information
- To create and maintain your account.
- To publish and display listings to seekers.
- To verify landlord and agent identities.
- To route inquiries between seekers and landlords / agents (incl. sending SMS notifications via Arkesel).
- To process payments through Paystack.
- To deliver search alerts you have opted into.
- To improve the platform (analytics, A/B testing, bug diagnosis).
- To prevent fraud, abuse, and policy violations.
- To comply with legal obligations in Ghana.
5. Location data
Landlords provide a precise location for each listing. Publicly we display the pin offset by roughly 200 meters from the real location to protect privacy. The exact coordinates, what3words address, and nearby-landmarks notes are shared with a seeker only after the landlord accepts their inquiry.
6. How long we keep your data
- Account data: kept while your account is active. Deleted within 30 days of account closure unless we must keep it for legal reasons.
- Listings: deleted when you delete the listing. Inactive listings are retained for analytics in aggregate.
- Verification documents: retained while you remain a verified user, then deleted within 90 days of you losing verified status or closing your account.
- Inquiries and viewing requests: retained for 12 months for safety and dispute resolution.
- Payment records: retained for at least 7 years to comply with Ghanaian tax and accounting requirements.
7. Your rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data (subject to our legal retention obligations).
- Object to certain uses, including marketing and analytics profiling.
- Withdraw consent at any time (where consent is the basis).
- Lodge a complaint with the Data Protection Commission of Ghana (dataprotection.org.gh).
To exercise any of these rights, email us at privacy@rentgh.com.
8. Security
We use industry-standard safeguards: HTTPS everywhere, hashed passwords (managed by Supabase Auth), row-level security on all user-owned tables, private storage buckets for verification documents, and signed URLs for restricted file access. No system is perfectly secure — please use a strong, unique password and enable any additional protections offered by your email provider.
9. International transfers
Some of our service providers operate outside Ghana (e.g. Supabase in the EU/US, Cloudinary, Vercel, Google). Where data leaves Ghana, we rely on the provider's standard contractual safeguards and security commitments.
10. Children
RentGH is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy from time to time. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect. The "Last updated" date at the top reflects the most recent revision.
12. Contact us
For privacy questions or to exercise your rights, contact us at privacy@rentgh.com or via the contact page.